Shipping & return policies
Please read our guidelines carefully to ensure a smooth and premium service experience for you and your pet.
No returns
To maintain strict hygiene and safety standards for all pets, we cannot accept returns once a shipment has been completed.
Damaged products
If your package arrives damaged, notify us within 24 hours of delivery. We will arrange a replacement or resolve it instantly.
Opening video required
Please record a continuous, unedited video while opening your delivery parcel. This is mandatory for validating claim requests.
Important
Please read our store fulfillment policies carefully before completing your order. To maintain strict hygiene for all pets, we enforce the following guidelines strictly.
No returns
Due to sanitary and pet health safety measures, we cannot accept returns or process exchanges on items that have left our facility.
Replacement only
Replacement policies only apply to items received damaged. Defective products will be verified and swapped with a brand-new identical item.
Compulsory video
A continuous package-opening video is mandatory for damage claims. The video must clearly capture the mailing label and first unboxing.
Secure & trusted guarantee
Our 5-step replacement process
At mewo, we believe in premium quality and seamless service. If your product experiences issues, our replacement process is fast, transparent, and completely free.
Record video
Capture a quick, clear video of the issue with your mewo product.
Contact mewo
Reach out to our support team through our portal or live chat.
Submit evidence
Upload your media along with your order confirmation details.
We review
Our dedicated quality team reviews your claim within 24 hours.
Replacement
A brand new product is shipped directly to your door.
Before you open your order
To guarantee quick support, hassle-free returns, or immediate item replacement in case of transit issues, please follow our standard unboxing process. Recording a simple unedited unboxing video ensures absolute transparency for your high-value pet products.
1. Unopened box
Start your continuous, unedited video with a clear 360° show of the fully intact, sealed package.
2. Shipping label
Briefly hold the camera steady over the shipping label. Ensure tracking number and name are legible.
3. The opening
Keep recording while slicing the tape and unboxing. No pauses, transitions, or frame jumps.
4. Item condition
Take out the item, inspecting it fully on camera to document any flaws or package damage instantly.
Need help with an order?
Message us with your order number and we will sort it out.